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Icomm's flagship offering
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 SLS - Full Featured Task Management |
| Overview |
| Icomm's Service Log System (SLS) is a superior task management system that companies and project managers cannot do without. SLS is a user-friendly, general purpose tool for tracking and monitoring workflow. This tool helps organizations in managing service requests relating to their products, projects or processes. SLS can be used at any place where a need exists for automated task/service collection and management.
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| SLS Benefits |
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SLS allows all items to be tracked until proper action is taken to complete a specific task. |
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SLS can be used to track: bugs in the code, process defects, enhancements in service, quality non-conformance, activities on a project, and requests or suggestions. |
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SLS allows management to understand the reliability and efficiency of its products and services. This provides information to continuously improve quality. |
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SLS allows managers to differentiate between high priority tasks and low priority tasks and ensure focus on important objectives. |
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SLS allows management to measure the effectiveness of the product and process and therefore helps in formulating a policy on quality of services to both internal as well as external customers. |
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SLS also tracks the indirect cost involved in solving problems and implementing enhancements to be visible to all the team members. |
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SLS reports allow for service level information in real time to administrators and managers. This allows administrators to review the number of tasks completed, tasks in progress, tasks in the queue and task response histories. Agent response times and averages are also reported thus aiding in agent productivity. |
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SLS is web based and can be accessed over a private or public network. |
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SLS is easily implemented. |
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| Process Flow |
Client has a service request
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Client Logs into the SLS and enters service request / task
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Request is routed automatically to designated personnel
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| Action is taken such as: bugs fixed. System is updated. |
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Supervisor reviews action / task
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Client is intimated through SLS communication zone
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Client approves the work done or puts in another request
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Item is closed only when the client is satisfied
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| The entire process is captured for future reference, billing enquiries, problem histories etc. |
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Icomm's SLS is in everyday use at several large corporations.
Additional features and customizations are possible.
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