By providing real time assistance you can resolve issues at the point of sale and enable customers to complete their purchase. For organizations with products, WebHelp Live allows you to up-sell by suggesting additional items complimenting the purchase. For service organizations, higher levels of service can be suggested

Online, your operators can handle multiple calls concurrently instead of being limited to one conversation. WebHelp Live can provide after hours assistance instead of a staffed call center. It can also store questions from customers for a response during business hours.

By providing real human interaction and instant problem resolution customers have a good experience and are much more likely to return when making future purchases. You can also develop a dialog by proactively contacting users and offering assistance. This practice builds individual customer relationships and leads to customer loyalty.

Visitors click on an icon on your website. This leads to a pop-up window. After a name and email are entered, the system directs the customer to a Customer Service Representative (CSR).